Terms of service

1. About Plugg

Plugg is operated by Gjafaland ehf., kennitala 460519-1280, Aðalstræti 24, 400 Ísafjörður, Iceland, VAT no. 134984. Email: sala@plugg.is.

2. The service

Plugg offers modules (e.g. an announcement bar, an AI chat and popups) that connect to a Shopify store with one line of code. Modules are activated and configured in the Plugg dashboard.

The service is intended for businesses only, not for consumers.

3. Account and company details

You are responsible for the company details being correct and for the kennitala belonging to the company that runs the store. Plugg may verify this with the company registry and the store website and only send invoices to verified companies.

You are responsible for keeping your password secret and for all use of your account.

4. Licence

Each code (key) is licensed for one store and one domain, plus the www version and the myshopify address of the same store. Using the code on other stores, copying the modules or reselling them is not allowed.

Once a store has connected, its domain can be changed once every 30 days.

5. Trial and free modules

Paid modules come with a 14-day free trial. The trial applies once per module and domain, also if a store is deleted and added again.

Free modules cost nothing. Plugg may change or stop offering free modules with 30 days' notice.

6. Prices and payment

Prices are monthly prices in Icelandic krónur excluding VAT. The price of a module stays the same after activation unless Plugg announces a change at least 30 days in advance.

An invoice is sent in arrears on the first business day of each month for the previous month, as a claim to your online bank. Each module is charged for the days it was active after the trial. Payment is due 14 days after the issue date.

If an invoice is unpaid more than 14 days after the due date, paid modules are suspended until it is paid. Late payment interest is charged according to Icelandic law no. 38/2001.

7. Cancellation

You can cancel a module at any time in the dashboard. You pay for the days the module was active up to and including the day of cancellation. There is no commitment and no notice period.

You can delete a store or your account at any time. Usage not yet invoiced is then charged on the next invoice.

Plugg may close an account that breaches these terms, e.g. in case of licence misuse, incorrect company details or non-payment.

8. The store's responsibility

You are responsible for the content and settings of the modules in your store, e.g. texts, discount codes, offers and deadlines, and for your store complying with the law, including consumer protection, marketing and cookie rules.

The AI chat bases its answers on information about the store and artificial intelligence. Answers may be wrong or incomplete, and the store is responsible for the information given to its customers.

Translations and approximate prices in other currencies are for guidance.

9. Operation and changes

Plugg aims for the service to be available and to work with common Shopify themes, but does not guarantee that it is always available, error-free or compatible with all themes and apps. Modules may be updated and improved without notice.

10. Limitation of liability

Plugg is not liable for indirect loss, such as lost sales, profit or data. Plugg's total liability is limited to the amount you paid Plugg in the 3 months before the loss occurred.

11. Processing personal data for the store (data processing agreement)

Some modules process personal data of store visitors, e.g. email addresses in the popup and back-in-stock modules, chat conversations and cookie consent records. For this the store is the controller and Plugg the processor under Article 28 GDPR and Icelandic Act no. 90/2018. This section forms the data processing agreement between the parties.

Plugg processes the data only to provide the service and on the store's instructions, ensures confidentiality of staff and appropriate security measures, and helps the store respond to requests from data subjects.

Plugg uses the sub-processors listed in the privacy policy and announces changes to them. Plugg notifies the store of a personal data breach without undue delay.

When a store or module is deleted, the data of its visitors is deleted. The store can export popup email addresses before that.

12. Changes to the terms

Plugg may change these terms. Material changes are announced by email at least 30 days in advance.

13. Governing law and venue

These terms are governed by Icelandic law. Disputes shall be brought before the District Court of the Westfjords (Héraðsdómur Vestfjarða). If language versions differ, the Icelandic version applies.